We each get to choose our friends. We don’t get to choose our family. I choose these qualities, in no particular order, with my friends:

Interesting, Reliable, Honest, Caring, Interested, Authentic, Curious, Ambitious, Compassionate, Observant, Progressive, Aware, Empathetic, and Knowledgable.

What’s on your list?


Looking for information on your topics of interest?

You have got to visit this website!  You go to the site and can type in the information you are looking for and you will get back the most incredible information in a mind mapping layout.  Then you can click on the words and it will take you deeper into the information.  It is like a Knowledge Management system to some extent.  Type in words of interest like Help Desk, Autism, Dogs, etc.  Let me know how you like this resource.

Be the leader of the pack: Tip to refresh your knowledge for speeches, books, Blogs

Customer Experience is the LMS I am creating.  To get some fresh material I took on a couple of short part-time jobs where I could get the really great material.  One job I am doing is only 4 days.  You can see how you might do this too.  The job for 4 days is as an Event Manager for the graduation classes in June.  I have already done 1 night and the customer experience content was invaluable.  I did a few weeks at Macy’s for a holiday sale too.  This offered incredible value for gathering customer service material.

Summary: Consider taking a short part-time job to get fresh or current material for your book, speech, blog, social media, etc.  It is a lot of fun AND educational.  Be a leader of the content area for your expertise by learning fresh material.


I have Autism.  Neurodiversity resonates with me in particular.  The following definition came from the site for The National Symposium on Neurodiversity at Syracuse University.  I met a woman in a store with Tourette Syndrome.  The clerks were keeping their distance from her and other customers were staring from the loud noise that she was making.

I went up and spoke with her.  She was extremely nice and as she spoke and made the loud sounds, she kept apologizing.  She was clearly embarrassed.  There should be no reason to make her feel embarrased.  She can’t control the events.  Sadly, many people are not educated on what it means to have Tourette Syndrom.  I feel that more education on Neurodiversity is critical.   Do you know someone with a condition that should be more tolerated?

“Neurodiversity is a concept where neurological differences are to be recognized and respected as any other human variation. These differences can include those labeled with Dyspraxia, Dyslexia, Attention Deficit Hyperactivity Disorder, Dyscalculia, Autistic Spectrum, Tourette Syndrome, and others.”

“For many autistic people, neurodiversity is viewed is a concept and social movement that advocates for viewing autism as a variation of human wiring, rather than a disease. As such, neurodiversity activists reject the idea that autism should be cured, advocating instead for celebrating autistic forms of communication and self-expression, and for promoting support systems that allow autistic people to live as autistic people.”

iGens – interesting to work with


On Cinco De Mayo I helped a friend of mine out where she owns a Mexican Restaurant.  They were swamped and she needed some help hosting.  What a blast.  What an eye-opener.  There was a 16 year old helping out too.  I was ready to fire him but it wasn’t my job.  He thought he knew how to do everything as I watched him struggle time and again.  He refused to ask anyone for help – wanted to do it himself.  Yet couldn’t on many things.

One good thing – he was fast.  Once he understood I knew what I was doing he let me give him some instructions instead of him trying to tell me what to do.  What an interesting experience.

Have you worked with an iGen? What was your experience like?