You have got to visit this website! answerthepublic.com You go to the site and can type in the information you are looking for and you will get back the most incredible information in a mind mapping layout. Then you can click on the words and it will take you deeper into the information. It is like a Knowledge Management system to some extent. Type in words of interest like Help Desk, Autism, Dogs, etc. Let me know how you like this resource.
Customer Experience is the LMS I am creating. To get some fresh material I took on a couple of short part-time jobs where I could get the really great material. One job I am doing is only 4 days. You can see how you might do this too. The job for 4 days is as an Event Manager for the graduation classes in June. I have already done 1 night and the customer experience content was invaluable. I did a few weeks at Macy’s for a holiday sale too. This offered incredible value for gathering customer service material.
Summary: Consider taking a short part-time job to get fresh or current material for your book, speech, blog, social media, etc. It is a lot of fun AND educational. Be a leader of the content area for your expertise by learning fresh material.
If you had a choice in your professional life would you rather stand out from the crowd or blend in amongst the average? Standing out can get you the recognition you deserve – blending in, well you can potentially disappear. What works for you?